ARTICLE 1/ PURPOSE AND IDENTIFICATION
The VICTOIRE company markets ready-to-wear items and fashion accessories throughout the world.
These General Conditions of Sale (hereinafter referred to as “CGV”) define the conditions applicable to sales concluded between, on the one hand, people wishing to make a purchase (hereinafter referred to as the “CUSTOMER”) via the website www .victoire.shop (hereinafter referred to as the Site) and on the other hand the company VICTOIRE, a simplified stock company whose company name is VICTOIRE, with capital of 468,200.00 euros whose head office is located at 10 place des Victoires , 75002 PARIS, registered with the trade and companies register of the Paris Commercial Court under number 622 047 132, whose VAT number is FR21622047132 (hereinafter referred to as “VICTORY”). These General Terms and Conditions only concern the sale of items marketed on the Site remotely at retail to end consumers, non-commercial individuals.
ARTICLE 2/ORDER
The CUSTOMER can purchase from VICTOIRE the products sold on the Site. The order implies irrevocable acceptance of these General Terms and Conditions. These General Terms and Conditions may be subject to modification; the applicable conditions are those in force on the Site on the date the order is placed.
The version of the General Terms and Conditions that the CUSTOMER has accepted expresses all of the obligations between VICTOIRE and the CUSTOMER relating to the distance selling service offered by VICTOIRE and cancels and replaces any declaration, commitment, oral or written communication, acceptance, contract and prior agreement. , relating to the provision of the distance selling service by VICTORY for the benefit of the CUSTOMER. In accordance with the provisions of articles 1125 and 1127-1 of the Civil Code, the CUSTOMER can at any time access the T&Cs that he has accepted and print them using the function offered by the CUSTOMER's browser.
The order is carried out according to the following procedure:
1. The CUSTOMER selects the product(s) to purchase and adds them to the shopping cart called “basket” by clicking once on “add to cart”.
2. To continue shopping or place an order, the CUSTOMER must click on the corresponding “continue shopping” or “order” button.
3. When the purchases are completed, the CUSTOMER must click on the “order” button which will redirect them to the “finalize my order” page. The CUSTOMER will still have the possibility at this stage to modify their order.
4. To finalize their order, the CUSTOMER must be connected to their CUSTOMER account in order to complete and confirm the contact details necessary for delivery. The order can only be registered on the site if the CUSTOMER has clearly identified himself by entering his CUSTOMER code (corresponding to the email address of his choice) and a chosen password.
5. On the “finalize my order” page, the CUSTOMER must declare having read the general conditions of sale (CGV) and having accepted them.
6. If the CUSTOMER does not wish to make changes to his order and/or contact details, he must confirm his order by clicking on “pay my order”. This second acceptance will constitute conclusion of the contract.
Any order is only taken into account after payment has been accepted. After acceptance of payment, an order confirmation email will be sent to the CUSTOMER.
After confirmation of the transaction, the order number will be communicated to the CUSTOMER as well as a systematic email confirming the validation of the CUSTOMER's order then its shipment with its package tracking number.
ARTICLE 3/AVAILABILITY OF PRODUCTS
VICTOIRE may modify at any time the assortment of products offered for sale on the Site, depending in particular on the constraints linked to its suppliers.
In accordance with article L. 111-1 of the Consumer Code, the CUSTOMER may, prior to ordering, read, on the Site, the essential characteristics of the product(s) he wishes to order.
Any order constitutes acceptance of the prices and characteristics of the products available for sale.
VICTOIRE undertakes to honor orders received on the Site only within the limits of available stocks. If one or more ordered product(s) are not available, VICTOIRE undertakes to inform the CUSTOMER as quickly as possible. The CUSTOMER's order will then be automatically canceled for the items concerned and the corresponding amount refunded.
ARTICLE 4/ PRICES AND INVOICES
All product prices are indicated including all taxes, excluding shipping costs. VICTORY reserves the right to modify its prices at any time without notice. The products will be invoiced on the basis of the price in force at the time of confirmation of the order and remain the property of VICTOIRE until full payment of the price. The price will be payable in full at once. A summary invoice for the order will be available as soon as the order is shipped in the “My history” or “My orders” section of the CUSTOMER account.
ARTICLE 5/DELIVERY IN FRANCE
5.1. Delivery areas
Delivery takes place in mainland France and Corsica, subject to the provisions mentioned below. The products will be sent to the delivery address that the CUSTOMER has indicated during the ordering process.
5.2 Delivery methods
So Colissimo – home: the package is hand-delivered to the CUSTOMER or delivered to their mailbox. If its size does not allow delivery by mailbox, it will be made available to the CUSTOMER in the post office to which it is attached. The CUSTOMER thus has 10 working days from the arrival of their package at the post office to collect it. After this time, it will be returned to sender.
Mondial Relay – relay point: the CUSTOMER will be informed of the availability of their package by email, notifying them to come and collect it from a relay point within the following 15 working days. After this period, your package will be returned to the sender.
TNT – home address: the package is delivered by hand to the CUSTOMER. If the CUSTOMER is absent, it will be made available to him at the nearest relay point. The CUSTOMER thus has 15 working days from the arrival of their package to collect it. After this time, it will be returned to sender.
5.3 Delivery times and costs
VICTORY processes orders from Monday to Friday (except public holidays), within an average time of 48 hours. During certain periods (notably during sales, Christmas, private sales), the processing time may be longer due to the greater number of orders to be processed. Transport times must be added to this period, with delivery of orders being ensured by the parcel service of La Poste, Mondial Relay or TNT. The maximum delivery time, including transport, is 15 working days from the date of validation of the order, unless otherwise expressly indicated before placing the order and prior to its final validation. In all cases, the CUSTOMER automatically receives an email informing them of the shipping and tracking of their order. Each delivery will be deemed to have been made as soon as the product has been made available to the CUSTOMER, by the postal service or by the carrier.
ARTICLE 6/DEADLINES AND INTERNATIONAL DELIVERY
6.1 Delivery methods
The International Post Office: Packages are delivered by the Post Office or by a carrier to the address indicated when ordering. As such, VICTORY is not able to guarantee a precise delivery time. The package is hand-delivered to the CUSTOMER or delivered to their mailbox. If its size does not allow delivery by mailbox, it will be made available to the CUSTOMER in the post office to which it is attached. The CUSTOMER thus has 15 working days from the arrival of their package at the post office to collect it. After this time, it will be returned to sender.
Mondial Relay – relay point: The CUSTOMER will be informed of the availability of their package by email, notifying them to come and collect it from a relay point within the following 15 working days. After this period, your package will be returned to the sender.
6.2 Delivery times and costs
VICTORY processes orders from Monday to Friday (except public holidays), within an average time of 48 hours. During certain periods (notably during sales, Christmas, private sales), the processing time may be longer due to the greater number of orders to be processed. Transport times must be added to this period, with delivery of orders being ensured by the parcel service of La Poste International and Mondial Relay. The maximum delivery time, including transport, is 15 working days from the date of validation of the order, unless otherwise expressly indicated before placing the order and prior to its final validation. In all cases, the CUSTOMER automatically receives an email informing them of the shipping and tracking of their order.
Each delivery will be deemed to have been made as soon as the product has been made available to the CUSTOMER, by the postal service or by the carrier.
Transport and delivery costs for orders shipped outside France, to countries in the European Union and internationally will be borne by the CUSTOMER.
Outside the European Union, customs fees may be applied and are the responsibility of the customer.
ARTICLE 7/PAYMENT AND SECURITY
Payment for purchases must be made using a bank card (Carte Bancaire, Visa, Mastercard) or via a Paypal account. The order will be recorded upon acceptance of payment by the banking service. The CUSTOMER must enter the type of card, the name on the card, the card number, the expiration date and the security code located on the back of the card in the spaces provided for this purpose. The CUSTOMER's bank account will be debited when the order is placed. VICTOIRE implements all means to ensure the confidentiality and security of data transmitted on the web and on the website www.victoire.shop As such, the website uses a module which ensures the encryption of the bank details of the card of the CUSTOMER's credit thanks to the SSL (Secure Socket Layer) protocol. These coordinates never pass unencrypted on the network.
A credit issued in store or on the web can be used for 2 months on the Site or in one of our VICTOIRE stores.
ARTICLE 8/ RIGHT OF WITHDRAWAL
8.1 Deadline
In accordance with the provisions of article L.221-18 of the Consumer Code (right of withdrawal), the CUSTOMER has a period of 14 days to exercise their right of withdrawal without having to provide a reason. The starting point of the deadline is the day of receipt of the ORDER by the CUSTOMER or by the third party designated by him. If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.
8.2 Return conditions
To exercise their right of withdrawal, the CUSTOMER must notify VICTORY of their decision to withdraw, before the deadline expires:
– either by connecting to their CUSTOMER space in the “My Order History” section by following the procedure below: – Submit a return request by selecting: the number, the order date and the product(s) they are wishes to return (check the boxes), – Indicate the reason for the return in the box dedicated to this purpose, – Validate your return request.
– either by returning the attached withdrawal form duly completed and signed to the following address: VICTOIRE, 52bis rue Etienne Dolet 94140 Alfortville
The CUSTOMER will then receive by email acknowledging receipt of their request and a returns number and a returns label to affix to the package. The label allows you to pay no return costs.
If the right of withdrawal is exercised within the aforementioned period, only the price of the product(s) purchased as well as any delivery costs will be reimbursed to the CUSTOMER upon receipt of the package or upon receipt by the CUSTOMER of proof of shipping of the item(s).
Return costs will be covered by VICTOIRE for shipments from France exclusively. Return costs associated with shipments sent outside French territory will be the responsibility of the CUSTOMER.
In accordance with article L.221-23 of the Consumer Code, the customer has a legal period of 14 days maximum from the date of withdrawal to return the product(s).
8.3 Condition of the products
The product(s) must be returned in new condition (unworn, undamaged, undamaged or soiled) and must not have been subject to prolonged use (beyond the time necessary for their test). They must be returned in their original packaging, accompanied by any accessories.
8.4 Reimbursement of products and delivery costs in the event of exercise of the right of withdrawal
In the event that the CUSTOMER exercises his or her right of withdrawal, VICTOIRE will reimburse the sums paid (including delivery costs) at the latest within 14 days from the date on which VICTOIRE is informed of the CUSTOMER's decision. to retract. The reimbursement date may be deferred until recovery of the goods or until the CUSTOMER has provided proof of shipment of the products, the date chosen being that of the first of these events.
Reimbursement is made using the same means of payment as that used for the order, unless the CUSTOMER expressly agrees that VICTORY uses another means of payment and to the extent that the reimbursement does not incur costs for the CUSTOMER.
VICTOIRE is not required to reimburse additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by VICTORY.
The CUSTOMER is informed that the reimbursement of purchases made totally or partially by gift vouchers will be made exclusively in the form of gift vouchers for an amount identical to that paid in this form.
VICTORY will under no circumstances accept cash on delivery.
In the event that the purchase of the product would have made it possible to obtain advantages, in particular within the framework of a loyalty card, these advantages will be canceled in the event of return of the product.
ARTICLE 9/RETURN AND REFUND
9.1 Deadline
Regardless of the withdrawal period mentioned above, the CUSTOMER has a period of 30 clear days from the date of receipt of the order to return the item(s) that do not suit them, and subject to compliance with the conditions set out. below. Returns received after the deadline will be reshipped to the customer. No refunds will be made.
9.2 Return conditions
Only returns originating from orders from the Site will be accepted. Likewise, returns of items purchased on the Site can only be made on the Site according to the procedure described below and not in store. Any return request must be made via the “My Order History” section of the CUSTOMER account within 30 days of receipt of the order, by following the steps below:
– Submit a return request by selecting the number, the order date and the product(s) you wish to return. (check the boxes),
– Indicate the reason for the return in the box dedicated to this purpose,
– Validate your return request. The CUSTOMER will then receive by email a returns number and a returns label to affix to the package. The label allows you to pay no return costs,
– Attach the Delivery Note to your package, highlighting the product line(s) concerned.
If the 30 day deadline is exceeded, returns will be refused.
International returns are the responsibility of the customer.
9.3 Condition of the products
All returned products (shoes, clothing, luggage, accessories, instructions, etc.) must not have been worn, washed or damaged and must be returned intact in their original packaging (tissue paper, plastic pouch, initial labeling).
9.4 Reimbursement of returns
In the event of a return complying with the conditions mentioned above, VICTOIRE will reimburse the returned products no later than 10 days following the return of the goods. This reimbursement will be made by transfer to the CUSTOMER's bank account. For all purposes, it is specified that reimbursements for purchases made on the Site can only be made online, according to the procedure described above and not in store.
9.5 Reimbursement of shipping costs
VICTOIRE will reimburse the shipping costs incurred by the CUSTOMER if the latter has previously made a return request to the VICTOIRE CUSTOMER service and the order is returned to VICTOIRE, (company address) in its entirety and within a period of 30 days following receipt of the order.
ARTICLE 10/INTELLECTUAL PROPERTY
All elements and contents of the Site, whether visual or audio, are protected by copyright, trademarks or patents. They are the exclusive property of the VICTORY company. Any total or partial reproduction, modification or use of the components of the Site, as well as more generally the elements and distinctive signs over which VICTOIRE holds intellectual property rights, for any reason and on any medium whatsoever, without the express prior consent of the company VICTORY, is strictly prohibited.
ARTICLE 11/RESPONSIBILITY
The company VICTOIRE has, for all stages of access to the site and the ordering process, only an obligation of means. The company VICTOIRE cannot be held responsible for any inconvenience or damage inherent in the use of the internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with case law.
Furthermore, the VICTOIRE company cannot be held responsible in the event that the order does not go through or if it is prevented from respecting any of its obligations due to a case of force majeure within the meaning of case law, and in particular in case of strike or bad weather preventing delivery of the order.
For products that have been personalized, the VICTOIRE company cannot be held responsible for any unsuitable personalization choices for the personalized item, and in particular for the possible “screen/reality” color difference.
In any event, VICTOIRE's overall liability linked to the supply of the products (contractual, tort or other) cannot exceed the price excluding taxes invoiced by VICTORY for the products concerned.
VICTOIRE reminds that it is the CUSTOMER's responsibility to inspect their packages upon receipt in the presence of the delivery person and to immediately notify the carrier and the customer service mentioned in article 18 of any anomaly observed. In the event that such mentions have not been made on the delivery slip presented to the CUSTOMER by the carrier, no complaint relating to the condition of the package(s) could be accepted retrospectively by VICTORY.
ARTICLE 12/LEGAL GUARANTEES
12.1 Legal guarantee of conformity and guarantee of hidden defects
The products benefit from the legal guarantee of conformity (article L 217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (article 1641 et seq. of the Civil Code). Any warranty is excluded in the event of damage of external origin or resulting from misuse, improper use, negligence or lack of maintenance on the part of the CUSTOMER, as in the event of normal wear and tear of the product.
– Article L217-4 (product conformity) of the Consumer Code The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery (…).
– Article L217-5 of the Consumer Code To comply with the contract, the good must: 1º Be suitable for the use usually expected of a similar good and, where applicable:
correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; present the qualities that a buyer can legitimately expect having regard to public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2º Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
– Article L217.7 Consumer Code Lack of conformity which appears within a period of twenty-four months from delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. The seller can combat this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.
– Article L217-9 Consumer Code In the event of a lack of conformity, the buyer chooses between repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.
– Article L217.10 Consumer Code If repair and replacement of the goods are impossible, the buyer can return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is offered to him: 1° If the solution requested, proposed or agreed pursuant to article L.217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be done without major inconvenience for him taking into account the nature of the property and the use he is seeking. However, the sale cannot be canceled if the lack of conformity is minor.
– Article L217-12 Consumer Code Action resulting from lack of conformity is prescribed two years from delivery of the goods.
– Article L217-13 Consumer Code The provisions of this section do not deprive the buyer of the right to take action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature recognized by law.
– Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer does not would not have acquired, or would have only given a lower price, if he had known them.
– Article 1648 paragraph 1 of the Civil Code: Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
The guarantor for defects in the item sold is the simplified joint stock company VICTOIRE, 10 place des Victoires 75002 Paris. When acting under the legal guarantee of conformity, the CUSTOMER, benefits from a period of two years from the delivery of the goods to act, can choose between repair or replacement of the goods, subject to the cost conditions provided for by Article L. 217-9 of the Consumer Code, is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods. The legal guarantee of conformity applies independently of any commercial guarantee that could be granted. The customer can decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code and can choose between the cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
12.2 Return and refund conditions for defective or non-compliant products
The CUSTOMER requesting the benefit of the legal guarantee of conformity or hidden defects must then return the item within the legal deadlines to VICTOIRE, 52bis rue Etienne Dolet 94140 Alfortville. Prior to this return, the CUSTOMER must make a return request via the “Your returns” section of the CUSTOMER account. In the event of return of a defective or non-compliant product, after VICTOIRE has noted the defect or non-conformity of the product, VICTOIRE will reimburse the CUSTOMER the price of the item(s) concerned, and, in the event of return of the product entire order, shipping costs. This is only applicable for products purchased on the website www.victoire.shop.
ARTICLE 13/PERSONAL DATA
REGULATORY FRAMEWORK
In accordance with the Data Protection Act No. 78-17 of January 6, 1978 relating to data processing, files and freedoms as amended, and the General Data Protection Regulation (EU Regulation 2016/679 of April 27, 2016). ), VICTOIRE processes the personal data of its customers and prospects.
PROCESSING MANAGER
The data controller is VICTOIRE whose head office is located at 10 place des Victoires 75002 Paris.
TYPE OF DATA COLLECTED
The Data collected by VICTOIRE may be as follows: surname, first name, title, email address, date of birth, postal address and delivery address, telephone number. As part of the procedure for purchasing products on the Site, VICTOIRE also collects banking data as listed in Article 7 of the General Terms and Conditions, namely: the type of CUSTOMER's bank card, the name of the holder of the bank card, the bank card number, the expiration date and the security code of the bank card. VICTOIRE also reserves the right to collect browsing data through the use of cookies, in accordance with current legislation.
All data thus collected by VICTOIRE will hereinafter be referred to as “the Data”.
PURPOSES OF PROCESSING
The Data is collected as part of VICTOIRE's activities of selling shoes, leather goods, accessories and clothing in order to provide the services offered by VICTOIRE, to ensure the proper functioning of the Site and to manage the customer and prospect base through segmentation, prospecting, loyalty and communication actions by email or SMS.
The Data is used to:
• Provide services and in particular the preparation, management and sending of orders;
• Allow the creation, management and deletion of the customer area;
• Manage, modify and improve the Site, as well as all VICTORY services;
• Carry out internal analyzes and research with the aim of improving the operation of the Site;
• Send promotional offers, either at the express request of the CUSTOMER, or because they involve products and services similar to those that VICTOIRE has already provided to the CUSTOMER;
• Send marketing information as well as offers, products and services from selected third party companies, but only within the limits permitted by law or at your express request,
• Send administrative emails (in case of forgotten password, for example) or any other communication with customers and prospects;
• Prevent and detect any fraud and misuse of the Site;
• Carry out surveys, including statistics, and questionnaires in order to improve the operation of the Site.
RECIPIENTS
• The recipients of the data are VICTORY’s customer services and e-commerce marketing, as well as:
o The payment provider: Payplug company whose head office is located at 23-25 rue Jean-Jacques Rousseau, 75001 Paris, whose intra-community VAT number is number FR 01 751658881 (e-mail: support@payplug.com, telephone : +33 1 76 34 01 55)
o The host of the Site: the company Infomaniak Network SA located 25 rue Eugène-Marziano, in Geneva (1227) in Switzerland, whose IDE and VAT number is CHE-103.167.648 (email: contact@infomaniak.ch);
o The service provider ensuring the maintenance of the Site:
Smart Impact company, located 2bis rue Dobrée, in Nantes (44100) registered under SIREN number 50092294300054, whose Intracommunity VAT number is FR27500922943 (email: info@smartimpact.fr and telephone: 02 49 09 12 78)
o The transport provider: Colissimo, published by La Poste, a limited company with capital of €3,800,000,000 euros registered with the Paris RCS under number 356 000 000 whose head office is located at 9 rue du Colonel Pierre Avia – 75015 Paris represented by Colissimo whose address is 9 rue du Colonel Pierre Avia – 75015 PARIS (email: colissimo.ewe@laposte.fr
Data transfers with our service providers are governed contractually and according to the law in force, and are subject to an adequate level of data security.).
CONSERVATION
Concerning data relating to the management of relationships with customers and prospects
In accordance with the retention principle of the General Data Protection Regulation, personal data relating to customers cannot be kept beyond the retention period strictly necessary for the management of the commercial relationship. VICTOIRE undertakes to delete or archive data relating to its customers after a period of 3 years following the last interaction, and data relating to its prospects after a period of 3 years following the last interaction. In the event of inactivity of the account for a period of 3 years from the last action on the part of the CUSTOMER, and after a reminder sent by e-mail which remains without action on the part of the CUSTOMER, VICTOIRE will proceed to the definitive deletion of the CUSTOMER account which will no longer be accessible. The exception is data necessary to establish proof of a right or a contract which may be archived, as provided for by the provisions of the Commercial Code relating to the retention period of books and documents created on occasion. commercial activities, and the Consumer Code relating to the conservation of contracts concluded electronically.
Regarding data relating to bank cards
Data relating to bank cards must be deleted once the transaction has been completed and the withdrawal period provided for in Article L. 221-18 of the Consumer Code has expired.
In the case of payment by bank card, the card number and its validity date may be kept for the purpose of proof in the event of a possible challenge to the transaction, in intermediate archives, for the duration provided for by article L. 133-24 of the Monetary and Financial Code, in this case thirteen months following the debit date. This period may be extended to fifteen months in order to take into account the possibility of using deferred debit payment cards. This data can only be used in the event of a dispute about the transaction. The data stored for this purpose is subject to security measures.
Data relating to bank cards may be kept for longer if the CUSTOMER has expressly consented to this after having been previously informed of the objective pursued (for example, to facilitate the payment of regular customers). The retention period will then not exceed the duration necessary to achieve the purpose of the processing.
Generally speaking, data relating to the visual cryptogram is not kept beyond the time necessary to complete the transaction, including in the event of successive payments or in the event of retention of the card number for subsequent purchases. .
When the expiration date of the bank card is reached, the data relating to it is deleted by VICTORY.
Concerning the management of opposition lists to receive from prospecting
When a person exercises their right of opposition to receiving prospecting from a data controller, the information allowing their right of opposition to be taken into account will be kept, at least, three years from the exercise of the right. right to object. These data may only be used for the management of the right of opposition and only the data necessary to take into account the right of opposition will be kept for this purpose.
RIGHTS OF THE PERSON CONCERNED
Customers and prospects whose Data is collected have the right to access and rectify their Data. They also have from VICTOIRE the right to object, free of charge and free of charge, to their Personal Data being used for prospecting purposes, particularly commercial ones, a right to limitation, portability and deletion of their Data. These rights can be exercised either by post by sending a letter to the following address: Victoire, 52bis rue Etienne Dolet – 94140 Alfortville or electronically by sending an email to the following address: contact@monvictoire.fr.
If the Data holder's right of opposition is exercised for this reason directly with VICTOIRE, VICTOIRE undertakes to pass on its opposition to its contractual partners to whom VICTOIRE may have transmitted its personal data, in compliance with the applicable provisions. Each partner reserves the right to transmit the Data, either to comply with a legal obligation incumbent on it, or in application of a judicial or administrative decision, or of an independent administrative authority (such as for example the National Commission for Informatics and of Liberties). The holder of the Data collected by VICTOIRE may formulate directives relating to the conservation, erasure and communication of his Data after his death in accordance with article 40-1 of law 78-17 of January 6, 1978. These Guidelines can be general or specific.
He may also formulate advance directives by post, by sending them to the following address Victoire: 52bis rue Etienne Dolet – 94140 Alfortville or electronically to the following address contact@monvictoire.fr.
Finally, any customer or prospect has the right to lodge a complaint with the competent supervisory authority (in France, this is the CNIL) concerning the processing of their personal data.
LEGALITY OF PROCESSING
The provision of Data is necessary for the execution of this contract (a purchase on the Site, in particular for the delivery of the order to the CUSTOMER). The collection of data from prospects is based on their consent. Finally, data processing by VICTOIRE may also meet a legal obligation (taxation or dispute management for example).
SECURITY
VICTOIRE undertakes to take all useful precautions, taking into account the nature of the data and the risks presented by the processing, to preserve the security of the personal data collected and, in particular, to prevent them from being distorted, damaged, or unauthorized third parties have access to it.
COOKIES
VICTOIRE reserves the right to use cookies. The cookie is a computer file stored on the hard drive of the microcomputer of customers and prospects whose purpose is to signal a previous visit of the customer or prospect to the Site or to allow VICTOIRE to manage the traffic of Internet users visiting its site. Cookies are only used by VICTORY for the purpose of improving and personalizing navigation. Each customer and prospect can deactivate the use of cookies by selecting the appropriate settings in their browser. However, such deactivation could prevent the use of certain features of the site.
For cookie management, the configuration of each browser is different. It is described in the help menu of each browser, which allows you to know how to modify your cookie preferences.
– Via browsers:
1. Microsoft Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
2. Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
3. Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
4. Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
5. Opera: http://help.opera.com/Windows/10.20/fr/cookies.html
– Via YOUR ONLINE CHOICES:
It is also possible to connect to the Youronlinechoices site, offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France. This site allows you to know the companies registered on this platform which offer the possibility of refusing or accepting the cookies used by these companies to adapt the advertisements likely to be displayed on each terminal to the information of the browsing user: http://www.youronlinechoices.com/fr/controler-ses-cookies/
– Via Aboutads:
This site, published in English, also allows you to express your choice online via the following link: http://www.aboutads.info/choices/.
To find out more about how cookies work, we invite you to read this page on the CNIL website: http://www.cnil.fr/vos-droits/vos-traces/les-cookies.
The information stored in the users' terminal (e.g. cookies), or any other element used to identify users and allowing their traceability, will not be kept beyond thirteen months. Raw attendance data associating an identifier must not be kept for more than thirteen months. Beyond this period, the data will either be deleted or anonymized.
ARTICLE 14/APPLICABLE LAW
These conditions are subject to French law. In the event of a dispute, VICTOIRE and the CUSTOMER will attempt to resolve it amicably, through customer service whose contact details are mentioned under article 18 below.
ARTICLE 15/DURATION
These conditions apply throughout the duration of the online availability of the services offered by the company VICTOIRE.
ARTICLE 16/ DISPUTES
These General Terms and Conditions are subject to French law. In the event of a dispute, VICTORY and the CLIENT will attempt to resolve it amicably.
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, VICTOIRE joins the E-commerce Mediator Service of FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr. After consumers have contacted VICTORY in advance in writing, the Mediator's Service may be contacted for any consumer dispute that has not been resolved successfully. To find out how to contact the Mediator, click here. (http:/www.mediateurfevad.fr/index.php/espace-consommateur/).
For orders placed on the site, the Customer can also present any complaints on the dispute resolution platform put online by the European Commission: http://ec.europa.eu/consumers/odr/. The European Commission will transfer your complaint to the competent national mediators.
ARTICLE 17/PROOF
The computerized records, kept in the computer systems of the company VICTOIRE and its partners under reasonable security conditions, will be considered as proof of communication, orders and payments made between the parties.
ARTICLE 18/CUSTOMER SERVICE
For any requests and questions, the VICTORY CUSTOMER service is at your disposal:
– By telephone: from 9 a.m. to 5 p.m. on 06 33 61 33 97
– By email: contact@monvictoire.fr
– By post to VICTOIRE 52bis rue Etienne Dolet 94140 Alfortville.
